Returns

Effective October 14, 2026 — United States fulfillment. Mandatory consumer rights always take precedence over these discretionary terms.

Voluntary Returns — 14 Calendar Days

Customers may request a discretionary return within 14 calendar days after confirmed delivery. Items must be unworn, unused, unwashed, unaltered, and in original condition, with original tags, labels, accessories, dust bags, and protective packaging. Reasonable examination or trying on that is protected by applicable law will not automatically disqualify a return.

Return eligibility is subject to verification and inspection. These conditions do not restrict statutory cancellation rights or remedies for defective or misdescribed goods.

Voluntary Exchanges — 7 Business Days

Exchange requests must be submitted within 7 business days after confirmed delivery. Merchandise must meet the original-condition requirements and exchanges depend on available stock. Price differences must be settled before replacement dispatch. If a replacement is unavailable, an eligible return may be requested under the applicable return policy.

For this policy, business days mean Monday through Friday, excluding U.S. federal holidays.

Proof of Purchase

Please provide at least one of the following, sufficient to match the item to a PHLP ROEW order:

• Original sales receipt or invoice.
• PHLP ROEW order confirmation email or order number.
• Electronic payment receipt or transaction confirmation.
• Credit card or bank statement showing merchant, transaction date and amount, with additional order details if needed to verify the item.

We may request reasonable additional evidence to verify purchases and prevent fraud. Redact account numbers, unrelated transactions, and sensitive financial information before sharing statements. Lack of proof may prevent a discretionary return or exchange, subject to applicable law.

Return Authorization — How to Request

All discretionary returns and exchanges require advance authorization. Contact PHLP ROEW Customer Care at Support@phlproew.com with your name, order number or proof of purchase, item(s), reason for request, and photographs where relevant.

If approved, we will provide a return authorization reference, return address, shipping instructions, and available label options. Ship an authorized discretionary return within 7 calendar days after authorization unless instructed otherwise. Please include the authorization reference with the package. Do not ship to an address other than the one supplied.

An authorization confirms permission to send merchandise for inspection; it does not guarantee a refund. Unauthorized packages may be delayed or refused where legally permitted. Statutory cancellation and remedy rights are not dependent on this administrative process where law provides otherwise.

Return Labels & Shipping

For authorized domestic returns, PHLP ROEW will offer a prepaid return label. For discretionary returns, the disclosed label cost will be deducted from an approved refund only if the customer agrees to that option. Customers may instead arrange and pay for their own return shipping using a carrier of their choice. We recommend tracking and adequate insurance.

For defective, incorrect, or otherwise legally qualifying returns, PHLP ROEW will cover shipping costs where required by law. International prepaid labels are not guaranteed; arrangements and any charges will be communicated during authorization.

Package merchandise securely, including protective accessories. Return shipment responsibility and risk will be allocated according to applicable law and the agreed return arrangements.

Inspection & Product Authenticity

Returned merchandise is inspected for signs of wear, washing, alterations, odors, makeup, stains, scratches, suede/leather damage, missing accessories, damaged hardware, and compromised packaging. We may record the condition of products at dispatch and return, and verify discreet product identifiers to prevent substitution or fraud.

Discretionary returns may be declined where eligibility requirements are not met, subject to mandatory consumer protections.

Refunds

Approved discretionary refunds are generally issued to the original payment method within 7–10 business days following receipt and inspection, or sooner where required by law. Financial institutions may require additional posting time.

Original shipping fees generally are not refunded for discretionary returns unless required by law or the error was ours. Any prepaid label deduction or promotional adjustment must be disclosed and permitted by law. Statutory refunds, including shipping reimbursement and timing, will follow applicable legal requirements.

Final Sale, Personalized & Promotional Items

Items clearly identified as Final Sale before purchase, and made-to-order, monogrammed, customized, or personalized merchandise, are generally excluded from voluntary returns and exchanges. This does not affect mandatory rights relating to defects, incorrect merchandise, or statutory cancellation where applicable.

Discounted items are otherwise eligible unless clearly marked Final Sale. Partial returns may affect a promotional discount only where the promotion's terms clearly disclose this and applicable law permits it.

Damaged, Defective or Incorrect Orders

Please contact Customer Care as soon as practical, ideally within 48 hours after delivery, with your order number, description, and photographs of the merchandise and packaging. The 48-hour request is not a deadline for statutory claims.

We will assess the issue and offer repair, replacement, refund, or another legally appropriate remedy as applicable.

International Returns & Customs

International customers should request return instructions before dispatching merchandise. Shipping charges, customs paperwork, and import/export handling will be explained case by case. Duties and taxes paid to authorities or third parties may require a separate refund request to the relevant entity. Mandatory local consumer rights remain unaffected.

Order Cancellations

Contact Customer Care promptly to request cancellation before dispatch. We will make reasonable efforts to accommodate requests; once shipped, an order ordinarily follows the return process above. Any statutory cancellation right remains available regardless of these operational rules.

Consumer Rights & Policy Priority

The 14-calendar-day return window, 7-business-day exchange window, return authorization process, and refund target above govern voluntary company benefits only. They do not override any non-waivable rights under U.S. federal or state law or laws applicable to international purchases.

Where mandatory law requires longer cancellation periods, different refund deadlines, return shipping treatment, or remedies for defective or misdescribed goods, those rules control.

Customer Care

Email: Support@phlproew.com

Return Address: Supplied with authorization. Please do not send unsolicited returns.